Training Programs in Putonghua or Cantonese - Upon Request
Annual Training Schedule at a Glance for Hong Kong (Jan 2024 - March 2025)
January 2024 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
- | No class is held in January 2024. |
- | --- |
February 2024 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 107 | Persuasion Skills - How to connect and persuade |
1 | 26th Feb 2024 |
CISN # 109 | How to Give Feedback – both positive and negative |
1 | 27th Feb 2024 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection |
1 | Upon Request |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |
March 2024 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 102 | Influencing Skills |
1 | 19th Mar 2024 |
CISN # 105 | How to Manage Disagreement and Conflicts Constructively |
1 | 7th Mar 2024 |
CISN # 106 | Effective Presentation Skills Made Simple - How to present with clarity and impact using the Pyramid approach |
1 | 15th Mar 2024 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 302 | Service Excellence™ for Supervisors and Frontline Service Providers |
1 | 11th Mar 2024 |
CSDZ # 303 | Handling Difficult Customers – a proactive approach |
1 | 18th Mar 2024 |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSM # 401-2 | Team Leadership 2 - How to Motivate and Get the Best out ot People |
1 | 12th Mar 2024 |
MLSM # 402 | How to Work with your Bosses, Peers and Subordinates |
1 | 8th Mar 2024 |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSN # 406-1 | Collaborative, Win-win Negotiation Skills - towards a workable solution |
1 | 14th Mar 2024 |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 408 | A Holistic, Systematic and Rational Approach to Problem Solving & Decision Making |
1 | 22nd Mar 2024 |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection (HKMA) |
1 | 13th Mar 2024 |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |
April 2024 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 103 | Coping with Problem People and Difficult Situations |
1 | 23rd Apr 2024 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSM # 401-4 | Team Leadership 4 - How to Manage in Order to Lead Effectively |
1 | 24th Apr 2024 |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSS # 404 | Coaching Skills for Effective Leadership |
1 | 25th Apr 2024 |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection |
1 | Upon Request |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |
May 2024 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 101 | Effective, Clear and Focused Communication Skills |
1 | 24h May 2024 |
CISN # 104 | How to Be Assertive - How to communicate assertively |
1 | 31st May 2024 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMZ # 202 | Selling Skills that Sell |
1 | 27th May 2024 |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 302 | Service Excellence™ for Supervisors and Frontline Service Providers |
1 | 28th May 2024 |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSM # 401-3 | Team Leadership 3 - How to Select and Put the Right People in the Right Jobs |
1 | 23rd May 2024 |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection |
1 | Upon Request |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |
June 2024 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 106 | Effective Presentation Skills Made Simple - How to present with clarity and impact using the Pyramid approach |
1 | 28th Jun 2024 |
CISN # 108 | Communicating with Different Personalities - How to flex and communicate with them |
1 | 21st Jun 2024 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 303 | Handling Difficult Customers – a proactive approach |
1 | 24th Jun 2024 |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSM # 401-1 | Team Leadership 1 - How to Lead through Active Engagement |
1 | 25th Jun 2024 |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection |
1 | Upon Request |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |
July 2024 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 102 | Influencing Skills |
1 | 23rd Jul 2024 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSM # 401-2 | Team Leadership 2 - How to Motivate and Get the Best out ot People |
1 | 25th Jul 2024 |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSN # 406-1 | Collaborative, Win-win Negotiation Skills - towards a workable solution |
1 | 26th Jul 2024 |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 408 | A Holistic, Systematic and Rational Approach to Problem Solving & Decision Making |
1 | 30th Jul 2024 |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection (HKMA) |
1 | 24th Jul 2024 |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |
August 2024 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 101 | Effective, Clear and Focused Communication Skills |
1 | 30th Aug 2024 |
CISN # 103 | Coping with Problem People and Difficult Situations |
1 | 27th Aug 2024 |
CISN # 107 | Persuasion Skills - How to connect and persuade |
1 | 26th Aug 2024 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSM # 402 | How to Work with your Bosses, Peers and Subordinates |
1 | 22nd Aug 2024 |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSS # 404 | Coaching Skills for Effective Leadership |
1 | 23rd Aug 2024 |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection |
1 | Upon Request |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |
September 2024 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 104 | How to Be Assertive - How to communicate assertively |
1 | 24th Sep 2024 |
CISN # 109 | How to Give Feedback – both positive and negative |
1 | 27th Sep 2024 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMZ # 202 | Selling Skills that Sell |
1 | 2nd Sep 2024 |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSM # 401-3 | Team Leadership 3 - How to Select and Put the Right People in the Right Jobs |
1 | 23rd Sep 2024 |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection |
1 | Upon Request |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |
October 2024 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 105 | How to Manage Disagreement and Conflicts Constructively |
1 | 16th Oct 2024 |
CISN # 106 | Effective Presentation Skills Made Simple - How to present with clarity and impact using the Pyramid approach |
1 | 18th Oct 2024 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 303 | Handling Difficult Customers – a proactive approach |
1 | 15th Oct 2024 |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSM # 401-1 | Team Leadership 1 - How to Lead through Active Engagement |
1 | 17th Oct 2024 |
MLSM # 401-4 | Team Leadership 4 - How to Manage in Order to Lead Effectively |
1 | 14th Oct 2024 |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection |
1 | Upon Request |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |
November 2024 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 102 | Influencing Skills |
1 | 26th Nov 2024 |
CISN # 108 | Communicating with Different Personalities - How to flex and communicate with them |
1 | 28th Nov 2024 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSM # 401-2 | Team Leadership 2 - How to Motivate and Get the Best out ot People |
1 | 27th Nov 2024 |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSN # 406-1 | Collaborative, Win-win Negotiation Skills - towards a workable solution |
1 | 22nd Nov 2024 |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 408 | A Holistic, Systematic and Rational Approach to Problem Solving & Decision Making |
1 | 25th Nov 2024 |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection |
1 | Upon Request |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |
December 2024 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 101 | Effective, Clear and Focused Communication Skills |
1 | 5th Dec 2024 |
CISN # 103 | Coping with Problem People and Difficult Situations |
1 | 3rd Dec 2024 |
CISN # 104 | How to Be Assertive - How to communicate assertively |
1 | 9th Dec 2024 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSM # 402 | How to Work with your Bosses, Peers and Subordinates |
1 | 10th Dec 2024 |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSS # 404 | Coaching Skills for Effective Leadership |
1 | 6th Dec 2024 |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection (HKMA) |
1 | 4th Dec 2024 |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |
January 2025 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
- | No class is held in January 2025. |
- | --- |
February 2025 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 107 | Persuasion Skills - How to connect and persuade |
1 | 28th Feb 2025 |
CISN # 109 | How to Give Feedback – both positive and negative |
1 | 25th Feb 2025 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection |
1 | Upon Request |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |
March 2025 | |||
Program Code | Program Title | Day(s) | Scheduled Date |
CISN # 102 | Influencing Skills |
1 | 20th Mar 2025 |
CISN # 105 | How to Manage Disagreement and Conflicts Constructively |
1 | 17th Mar 2025 |
CISN # 106 | Effective Presentation Skills Made Simple - How to present with clarity and impact using the Pyramid approach |
1 | 21st Mar 2025 |
SSMS # 201 | Value-Added Selling Skills and Value Creation |
1 | Upon Request |
SSMS# 203 | Improving Sales Productivity through Sales Leadership |
1 | Upon Request |
CSDM # 301 | Guide to Service Excellence™ for Managers |
1 | Upon Request |
CSDZ # 303 | Handling Difficult Customers – a proactive approach |
1 | 24th Mar 2025 |
CSDZ # 304 | How to Handle and Minimize Internal Customer Complaints |
1 | Upon Request |
MLSM # 401-2 | Team Leadership 2 - How to Motivate and Get the Best out ot People |
1 | 19th Mar 2025 |
MLSM # 402 | How to Work with your Bosses, Peers and Subordinates |
1 | 31st Mar 2025 |
MLSS # 403 | Improving Leadership Effectiveness for Managers |
1 | Upon Request |
MLSN # 405 | Managing Organisation Change - making change work! |
1 | Upon Request |
MLSN # 406-1 | Collaborative, Win-win Negotiation Skills - towards a workable solution |
1 | 28th Mar 2025 |
MLSS # 406-2 | Advanced Negotiation Skills – How to handle tactically |
1 | Upon Request |
MLSN # 407 | How to Get Work Done through Delegation |
1 | Upon Request |
MLSN # 408 | A Holistic, Systematic and Rational Approach to Problem Solving & Decision Making |
1 | 18th Mar 2025 |
MLSN # 409 | Scenario-based Decision Making |
1 | Upon Request |
HRM # 501 | Effective Recruitment and Selection (HKMA) |
1 | 25th Mar 2025 |
HRM # 502 | Talent Management - How to develop, engage and retain talent |
1 | Upon Request |
PDCN # 601 |
Better Business Image and Etiquette |
1 | Upon Request |
PDCN # 602 |
Fulfilling Your Job Roles and Your Potential at Work |
1 | Upon Request |